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FAQ Hub: MOQ, Samples, Payment, QC, Shipping and After-Sales for Custom Backpack Orders

Custom backpack orders from our factory start at 100 pcs per style and colour combination, with sampling at 7-15 days and bulk production at 30-45 days (30-60 days for fully custom OEM). Quality control runs across 4 in-house stages with AQL 2.5 major and 4.0 minor at pre-shipment, and the defect rate stays under 1.5%. The sections below answer the questions procurement teams send us before placing that first order.

Who You Are Ordering From: Bateli in Baigou

Baoding Bateli Luggage Manufacturing Co., Ltd. (Batelipack) is a backpack factory in Baigou, Baoding, Hebei, China. We have operated our own plant since 2003: 2,600 m2, 18 production lines, 180+ workers and output of 80,000+ units per month. We are the factory, not an intermediary. Your order is sampled by our sample room, cut and sewn on our lines, and inspected by our own QC team.

More than 5,000 buyers across 50+ countries have ordered from us, and about 30% of customers have ordered for 5+ years. That customer base — importers, brand owners and procurement managers — is who this page is written for. It covers the questions that come up before a custom backpack order: minimums, samples, payment, QC, shipping and after-sales. For plant detail, see factory production capability; to open a project, use request a quote.

MOQ: 100 pcs Per Style and Colour

Our MOQ is 100 pcs per style and colour combination. The unit that matters is the pair. 100 pcs of one style in black and 100 pcs of the same style in navy are two minimums, not one order of 200. The same logic applies to logo variations when the method changes the construction or the panel — a woven label and an embroidered logo on the same bag are normally one style; a different fabric colourway is a new combination.

What that means in practice:

  • Splitting colours: each colourway carries its own 100-pc minimum. Three colours of one style means 300 pcs, not 100 pcs spread across three.
  • Splitting sizes: size ratios are agreed per style and colour at order confirmation so cutting and packing stay consistent.
  • Consolidating a first order: you can place one order covering several styles, but each style and colour still has to reach 100 pcs. Consolidating does not pool units into a single minimum.
  • Reorders: once a style has been produced, patterns, cutting data and the approved sample are already on file, so a reorder moves straight into scheduling.

If you are testing a market, the practical route is fewer colourways at 100 pcs each rather than many colours in small quantities. Full customisation scope is listed under customization options.

Samples: 7-15 Days, What to Send, What You Get

Sampling takes 7-15 days from the point we have everything we need. Sample rounds are how construction is confirmed before any bulk material is cut.

To start a sample, send:

  • A tech pack, or a reference sample with the changes marked. If you have neither, dimensioned drawings work as a starting point.
  • Artwork files for the chosen logo method, sized and positioned as you need them.
  • Fabric and hardware preferences — weight, finish, coating, zips, buckles, webbing.
  • Target dimensions, compartment layout and any internal structure requirements.

You receive a physical sample built to that specification. Review it, mark corrections, and we run revision rounds until it is right. Bulk production starts only after written sample approval — no exceptions, because the approved sample is the reference we build and inspect against. OEM and ODM routes differ in how much of the construction is new; both pass through the same sampling step. See OEM/ODM backpack development for how that works, and quality control and testing for how the approved sample is used at inspection.

Customisation: OEM, ODM, Private Label, Logo and Packaging

Most orders we run are not catalogue picks. They are built around a buyer’s specification, and the customisation scope covers the parts that decide how a bag looks, feels and sells.

Logo and branding

Five logo methods are available, and the right one depends on artwork detail, fabric surface and target cost:

  • Embroidery — dense, thread-friendly marks on woven panels.
  • Silk-screen — flat, high-coverage prints on smooth surfaces.
  • Heat transfer — fine detail and multi-colour artwork.
  • Woven label — a sewn-in brand mark, common on technical and outdoor bags.
  • Metal or rubber badge — a raised, hard-wearing logo for premium positioning.

Send vector artwork or a high-resolution file, plus placement position, size in millimetres and colour references. Artwork travels with the sample, so the approved sample and the artwork file stay linked through production.

OEM and ODM

OEM means we build to your specification — your dimensions, compartments, fabric, hardware and branding. ODM means we start from an existing construction and adapt it: change fabric, add or remove a compartment, apply your logo and packaging. ODM is usually the faster route to a first order because the pattern and structure are already proven in production. OEM gives full control over the finished product but adds development time before bulk. Both are handled in-house at our 2,600 m2 plant in Baigou, where 18 production lines run.

Beyond the logo, customisation covers fabric, structure, packaging, hangtags and full private label, including retail-ready packing and labelling to your requirements. See customisation options for the full menu and OEM/ODM backpack development for how a specification moves from drawing to sample.

Payment and Quotation: How a Quote Is Built

We do not publish per-piece prices. A backpack price is the sum of several variables, and quoting a number before they are fixed would be guesswork. Cost depends on fabric, structure, logo method, packaging and order volume at or above 100 pcs per style and colour combination.

What to include in an inquiry

  1. Style and use case — daypack, school, laptop, travel, and so on.
  2. Target dimensions, capacity and compartment list.
  3. Fabric and hardware preference, or a reference sample.
  4. Logo method, artwork and placement.
  5. Packaging, hangtag and labelling requirements.
  6. Quantity per style and colour, destination country and required delivery window.

With those six points we can return an accurate quotation and a realistic lead time instead of a wide range. Send them to WhatsApp/phone +86 186 1198 9091 or [email protected], or start at request a quote.

From inquiry to order confirmation

The sequence is straightforward: inquiry and specification review, written quotation, sample against the quoted specification, written sample approval, then order confirmation. Payment and shipping terms are set out in the quotation and order confirmation. Nothing is treated as agreed until it appears in writing on those documents. If you want to understand what drives cost before you send a specification, the backpack cost guide breaks down the variables.

Quality Control and Compliance: AQL 2.5 / 4.0, ISO 9001, BSCI

Quality control is in-house and runs in four stages, from incoming fabric to final packing. No stage is handed to an outside workshop.

  1. Incoming material inspection — fabric, zips, webbing, buckles, lining and logo components.
  2. In-line inspection during cutting, sewing and assembly.
  3. Pre-shipment inspection against the approved sample and confirmed specification.
  4. Final packing check — cartons, labelling, hangtags and quantities.

Pre-shipment inspection follows AQL 2.5 for major defects and AQL 4.0 for minor defects, with a defect rate under 1.5%. If a lot falls outside the agreed specification, the inspection record and the approved sample define what happened and what is owed. That documentation is the basis for any claim, which is why we do not skip either step.

Compliance and audit coverage

Our compliance file covers ISO 9001, BSCI audited status, CE, FDA, REACH, CPSIA, OEKO-TEX and an SGS factory audit. Buyers importing for retail, Amazon or EU and US markets typically request the ISO 9001 certificate, the BSCI audit record, the SGS factory audit report and material test reports relevant to their product and destination — REACH and OEKO-TEX for the EU, CPSIA for the US, CE and FDA where the item or its market calls for them. Tell us which documents your buyer or platform needs, and confirm the destination market when you inquire so the correct paperwork is prepared alongside production. More detail sits in quality control and testing.

Production Lead Times and Shipping

Lead times at Bateli are counted from the moment the details are fixed, not from the date of first contact. Sampling runs 7–15 days and is counted before bulk. Once the sample is approved in writing, standard bulk production runs 30–45 days. Fully custom OEM orders — where fabric, structure, hardware or packaging are built from scratch — run 30–60 days. A first order usually lands at the longer end of a range; a repeat order on an unchanged style lands at the shorter end.

Stage Typical duration What starts the clock
Sampling 7–15 days Tech pack, reference sample, artwork files and material choices received
Bulk production, standard custom 30–45 days Written sample approval and confirmed order
Bulk production, fully custom OEM 30–60 days Written sample approval plus sign-off on custom fabric, hardware or structure

What Moves a Date

Four things push a completion date, and most of them sit on the buyer’s side of the table:

  • Artwork approval. Logo files for embroidery, silk-screen, heat transfer, woven labels or metal and rubber badges must be final before the logo line is set. Late artwork holds the line.
  • Sample sign-off. Bulk does not start without written approval. Every revision round adds time.
  • Custom fabric or hardware. Non-standard material, custom zipper pullers or a new structure require sourcing and testing before cutting begins. See customization options for what counts as standard versus new.
  • Peak season. Capacity across 18 production lines is shared. Orders placed well ahead of a retail or back-to-school window get scheduled more freely.

What We Need Before Shipping

Export packing and documentation are built around your instructions, so send them with the order rather than after production:

  1. Destination port or address, and whether goods move by sea, air or courier.
  2. Shipping marks, carton labelling, and any barcode or retail-ready packing requirement.
  3. Inner packing method — polybag, hangtag placement, folding standard — and carton quantity per style and colour.
  4. Documents required at destination: commercial invoice, packing list, and certification copies where relevant (see quality control and testing).

Mixed-style and mixed-colour consolidations are packed so cartons can be received and counted at destination without opening everything. Plant capacity is described on factory production capability.

After-Sales, Reorders and Next Steps

Every order ships against an approved sample and a pre-shipment inspection record. If delivered units fall outside the agreed specification, the claim is assessed against those two documents: the approved sample for construction, materials, logo and measurements, and the inspection record for the AQL 2.5 major / 4.0 minor result taken before shipment. Send the claim with photographs, carton and style references, and the quantity affected. Where a deviation is confirmed, we resolve it directly with the buyer — replacement units in a following production run or another agreed remedy, documented in writing.

Reorders

Once a style has been produced, its specification, artwork, patterns and packing standard are already on file. A reorder on an unchanged style skips sampling and re-enters the bulk schedule at 30–45 days, which is why repeat ordering is the fastest route to a stable supply line. If you change fabric, colour, logo method or packaging, treat it as a new sample round of 7–15 days before bulk. Give us the target delivery window when you place the reorder and we will schedule it against capacity.

Working With Us Long Term

About 30% of our 5,000+ buyers across 50+ countries have ordered for 5+ years. That figure comes from consistent specifications, documented QC and predictable lead times rather than from one large first order.

To start a quotation, send your style, target quantity per style and colour (from 100 pcs), logo method, packaging and destination to WhatsApp/phone +86 186 1198 9091 or [email protected]. You can also submit the form at request a quote, or read how to choose a backpack supplier if you are still comparing options.

Frequently asked questions

What is the minimum order quantity for a custom backpack?

MOQ starts from 100 pcs per style and colour combination. That applies to OEM and ODM orders with your logo, fabric, structure and packaging. Each colourway counts as its own minimum, so plan your range accordingly. If you are testing a market, start with one style and one colour, then scale on reorder after the sample is approved.

How long does sampling take, and what do you need from us?

Sampling runs 7-15 days. Send a tech pack or reference sample, logo artwork in vector format, Pantone references for fabric and trim, and any hangtag or packaging files. We return a pre-production sample for your written approval, and that approved sample becomes the quality reference for the bulk run. Sample cost and freight are quoted with your project.

How is a quotation built, and how are payments handled?

We quote per project rather than from a per-piece list, because cost depends on fabric, structure, hardware, logo method, packaging and order quantity. Send your full specification and quantity through the quote form and we build the quotation against it. Payment terms are confirmed on the proforma invoice before production is scheduled.

What quality control runs before my order ships?

Four in-house QC stages cover incoming fabric through final packing. Pre-shipment inspection applies AQL 2.5 for major and 4.0 for minor defects, with a defect rate under 1.5%. Documentation is available for compliance review: ISO 9001, BSCI audited, CE, FDA, REACH, CPSIA, OEKO-TEX and SGS factory audit, so you can clear your own import requirements.

How long does bulk production take, and how do you ship?

Bulk production is 30-45 days after sample approval; fully custom OEM builds run 30-60 days. Shipping is by sea, air or express depending on volume and deadline, FOB or as agreed, with export documents prepared for your broker. Tell us your target arrival date early so we can reserve capacity on the 18 production lines.

What happens if something is wrong on arrival, and how do reorders work?

Report any issue with photos and carton details on arrival; we check it against the approved sample and the pre-shipment inspection record and resolve it. Reorders use the same approved specification, so sampling is normally skipped and lead time shortens. About 30% of our 5,000+ buyers across 50+ countries have ordered for 5+ years.

Next step: send your spec (size, fabric, logo method, quantity) through the quote form, or message the factory on WhatsApp +86 186 1198 9091 / [email protected]. We reply with a written quotation and a realistic sampling and production schedule.


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Talk to the factory: WhatsApp Request a quote +86 186 1198 9091 [email protected]
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